Contact Us
We're here to help! Reach out anytime.
Send us a Message
Call or WhatsApp
Direct support for both domestic and international shoppers.
Phone/WhatsApp: +91 9983982066
Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
Email Support
Email is the best way to reach us for detailed queries. We typically reply within 12–24 hours.
Email: info@elshiva.com
You can write to us for billing, shipping concerns, international orders, product authenticity verification, certifications, or business inquiries.
Factory Location
Our jewellery is manufactured, inspected, polished, and packaged at our Jaipur-based workshop.
Jaipur, Rajasthan, India
Visitors can contact us for appointment-based visits.
International Support
We provide dedicated assistance for buyers across the USA, UK, Europe, Middle East, Australia, Asia, and other regions.
International customers can reach us through email or WhatsApp for currency support, delivery timelines, shipping charges, tracking updates, customs duty clarifications, and authenticity documents.
Our Customer Service Philosophy
At ELSHIVA, every customer is valued. Whether your order is small or large, domestic or international, our support quality remains the same.
We believe in honest communication, quick responses, transparent details, accurate updates, and respect for customer concerns. Your satisfaction is our priority.