Export Information for International Buyers

Company Overview

ELSHIVA is an Indian heritage marketplace and exporter specializing in:

• Heritage jewellery & gemstone jewellery
• Indian handicrafts, home décor & artisanal craft
• Handloom & block-print Indian textiles
• Semi-precious stones & natural crystals
• Bulk, wholesale, and retail international shipments

Headquartered in Jaipur, our brand combines traditional craftsmanship with global export standards. Every product is manufactured in-house using trained artisans, ensuring consistent quality and reliability.

Export Registrations & Compliance

To operate globally, ELSHIVA maintains all mandatory Indian export registrations and compliance certifications.

These compliances ensure that your shipment is authorised, traceable, and accepted by international customs.

Countries We Ship To

We ship worldwide, including USA, Canada, United Kingdom, Europe (Germany, France, Italy, Spain, etc.), Australia & New Zealand, Middle East (UAE, Saudi Arabia, Qatar), Singapore, Malaysia, Thailand, South Africa and other global destinations.

If your country is not listed, contact us — we will confirm delivery availability.

International Shipping Partners

We use trusted global courier and logistics networks:

• UPS
• DHL Express
• FedEx International
• ShipRocket Cross-Border Partners
• India Post EMS (Economy option)

Express courier services are recommended for jewellery as they offer faster delivery time, better customs processing, full tracking updates, and higher security for valuable items.

Export Packaging & Safety

Jewellery shipments require specialised packaging for safety, and we follow export-grade standards:

• Tamper-proof, sealed packaging
• Shock-resistant, moisture-resistant boxes
• Double-layer protection for gemstone jewellery
• Discreet packaging with no jewellery-related labels for security
• Individual product pouches and polishing cloths

Every order is scanned, photographed, and sealed under supervision before dispatch.

International Shipping Timelines

Estimated delivery times:

• Express (UPS/DHL/FedEx): 5–10 working days
• Standard Economy Shipping: 12–20 working days

Actual timelines depend on customs processing and destination country regulations.

Customs Duties & Import Taxes

Customs duties vary by country and are the buyer's responsibility. Imports of Indian handicrafts and artisan goods typically incur duties based on:

• Product category and material composition
• Gemstones or stones attached (if applicable)
• Product value declared on invoice
• Country-specific HS code regulations

We always declare items accurately and legally to ensure smooth customs clearance.

Export Documents Provided by ELSHIVA

Mandatory Documents:

• Export Invoice
• Packing List
• GST & IEC details
• Shipper declaration
• Courier airway bill (AWB)

Optional (Provided on Request):

• Certificate of Origin
• Craft authenticity certificate (where applicable)
• Gemstone authentication report
• Value declaration letter for customs

Order Tracking & Updates

Every international shipment includes:

• Tracking ID
• Live courier link
• Email updates
• WhatsApp support

Tracking becomes active within 12–24 hours of dispatch.

Bulk & Wholesale International Orders

ELSHIVA supports both retail and wholesale exports.

Wholesale Benefits:

• Competitive factory pricing
• Custom designs for bulk orders
• Branding & white-label packaging
• Larger discounts for higher quantities
• Dedicated export manager support

Payment Methods for International Buyers

We offer secure global payment solutions including:

• International credit/debit cards
• Bank transfer / wire transfer
• PayPal (on request)
• Other secure payment gateways

All payment gateways are protected through SSL-secure checkout.

Authenticity Promise for Global Buyers

We guarantee:

• Genuine materials and craft as described
• Authentic gemstones and stones
• Quality certification wherever applicable
• Ethical sourcing from verified artisans
• Transparent invoicing with accurate descriptions

ELSHIVA's handcrafted products are built for long-term trust — your purchase is completely protected.

International Customer Support

Our dedicated export team helps with order selection, documentation, tracking, and after-sales support.

Conclusion

ELSHIVA is committed to offering a seamless, transparent, and trustworthy international buying experience. With proper export registration, authenticated products, secure shipping partners, and detailed documentation support, we ensure that every global customer receives heritage art, handicrafts, textiles, jewellery and stones that are authentic, fairly priced, and beautifully crafted.