Welcome to ELSHIVA - Premium Jewelry Marketplace

Frequently Asked Questions

Find answers to common questions about our products and services

Elshiva specializes in:
  • Silver jewellery (hallmarked)
  • Semi-precious gemstone jewellery
  • Handcrafted designer pieces
  • Custom-made jewellery for personal and wholesale clients
Each product is crafted by trained artisans in Jaipur.

Yes. All silver items follow Indian BIS hallmarking standards. Gemstones come with optional certificates on request. We maintain strict purity checks for authenticity.

Yes. We ship to USA, UK, Europe, Australia, Middle East, Canada, Singapore, Malaysia and more using trusted partners such as:
  • UPS
  • DHL
  • FedEx
  • Shiprocket Cross-Border

  • India: 3–7 business days
  • International Express: 5–10 business days
  • International Economy: 12–20 business days
Delays may occur based on customs clearance.

We accept:
  • Debit/credit cards
  • UPI (India)
  • Bank transfer
  • PayPal (on request)
  • Wise Business for international payments
Your payments are secured by SSL encryption.

COD is currently available only within India and on selected products.

Once your order is shipped, we send you a tracking link via: Tracking becomes active within 12–24 hours.

If the product is damaged or defective, contact us within 48 hours with an unboxing video. We will offer:
  • Replacement
  • Repair
  • Store credit

Due to customs and logistics, returns for international orders are limited to cases of:
  • Damage on arrival
  • Wrong item delivered
  • Manufacturing defect
Contact support for assistance.

Yes, we offer bulk and wholesale pricing with:
  • MOQ-based discounts
  • Custom designs
  • Branding and white-label options
  • Dedicated export support
Message us for quotations.

Yes. Customers can request:
  • Custom gemstone settings
  • Custom silver designs
  • Personalised engraving
Send your design or idea for a quote.

  • Store in airtight pouches
  • Avoid perfumes & chemicals
  • Clean with a soft polishing cloth
  • Keep away from moisture
Following these steps maintains shine and prevents tarnish.

We use:
  • Natural gemstones
  • Lab-created gemstones (on request)
Every gemstone goes through quality screening.

For international shipments, you receive:
  • Export invoice
  • Packing list
  • Hallmark details (for silver)
  • Courier airway bill
Optional documents:
  • Certificate of Origin
  • Gemstone authenticity certificate

This is rare but possible. Customs officers may request:
  • ID of receiver
  • Import duty payment
We assist you during such situations until your parcel is cleared.

Address changes are possible before dispatch only. Once shipped, changes depend on the courier partner's policy.

Yes. We offer:
  • Complimentary basic gift packaging
  • Premium gift boxes (extra charge)
You can add a personalised message too.

Because we offer:
  • BIS-compliant hallmark
  • 100% transparency
  • Secure international shipping
  • Authentic gemstones
  • In-house manufacturing
Your safety, trust and satisfaction are our top priorities.

We reply within 1–6 hours.

Yes, depending on product availability. Contact us for fast-track processing.