Welcome to ELSHIVA - Premium Jewelry Marketplace

Terms and Conditions

Last updated: November 2025

1. Introduction

Welcome to ELSHIVA. These Terms and Conditions govern your use of our website and the purchase of jewelry products from our platform. By accessing or using our services, you agree to be bound by these terms.

2. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

  • Maintaining the security of your account and password
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your account information is kept up to date

3. Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

  • Product images are for illustration purposes and may differ slightly from actual items
  • Prices are subject to change without notice
  • We reserve the right to limit quantities purchased per order
  • All jewelry specifications (weight, dimensions, materials) are approximate

4. Orders and Payment

Order Acceptance: Your order is an offer to purchase products. We reserve the right to accept or decline any order for any reason.

Payment: Payment must be made in full at the time of order placement. We accept various payment methods as displayed during checkout.

Pricing: All prices are displayed in Indian Rupees (INR) and other supported currencies. Currency conversion rates are approximate and may vary.

5. Shipping and Delivery

  • Delivery times are estimates and not guaranteed
  • Shipping costs are calculated based on location and order value
  • Risk of loss passes to you upon delivery to the carrier
  • International orders may be subject to customs duties and taxes
  • Free shipping offers (if any) apply to standard shipping only

6. Made-to-Order Products

For made-to-order items:

  • Production begins after full payment is received
  • Estimated production time will be communicated at time of order
  • Customized items may not be eligible for return
  • Design approvals are final once production begins

7. Bulk Orders

For bulk order requests:

  • Sample products will be sent before final order confirmation
  • Sample costs may apply and will be communicated in advance
  • Special pricing and terms apply to bulk orders
  • Minimum order quantities (MOQ) must be met
  • Delivery timelines for bulk orders may vary

8. Product Authenticity and Quality

All products sold on ELSHIVA are guaranteed to be authentic. We ensure:

  • Genuine materials as described in product specifications
  • Quality craftsmanship from verified sellers
  • Proper certification for precious metals and gemstones (where applicable)
  • Compliance with industry standards

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of ELSHIVA or its content suppliers and is protected by intellectual property laws. You may not:

  • Reproduce, distribute, or transmit any content without permission
  • Use our trademarks or trade names without authorization
  • Copy or adapt the website design or functionality
  • Create derivative works from our content

10. Limitation of Liability

To the fullest extent permitted by law, ELSHIVA shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages arising from use or inability to use our services
  • Third-party actions or omissions

11. Seller Responsibilities

Sellers on our platform must:

  • Provide accurate product information and images
  • Maintain adequate inventory levels
  • Process orders promptly and professionally
  • Comply with all applicable laws and regulations
  • Honor warranty and return policies

12. Prohibited Activities

Users are prohibited from:

  • Using the website for any illegal purpose
  • Attempting to gain unauthorized access to our systems
  • Interfering with the proper functioning of the website
  • Posting false, misleading, or fraudulent content
  • Harassing, abusing, or harming other users

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in India.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us through our customer support channels.

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