Welcome to ELSHIVA - Premium Jewelry Marketplace

Privacy Policy

Last updated: November 2025

1. Introduction

At ELSHIVA, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

2. Information We Collect

Personal Information: When you create an account or place an order, we collect:

  • Name and contact information (email address, phone number)
  • Shipping and billing addresses
  • Payment information (processed securely through our payment partners)
  • Country of residence
  • Account credentials (username and encrypted password)

Usage Information: We automatically collect:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Products viewed and search queries
  • Shopping cart and purchase history

3. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and delivery
  • Account Management: To create and maintain your account
  • Customer Service: To respond to your inquiries and provide support
  • Payment Processing: To securely process transactions (handled by our payment partners)
  • Personalization: To customize your shopping experience and show relevant products
  • Communication: To send order confirmations, shipping updates, and important account information
  • Marketing: To send promotional offers and newsletters (only with your consent)
  • Analytics: To improve our website, products, and services
  • Security: To detect and prevent fraud and unauthorized access

4. Currency Detection and Location Services

We use your IP address to detect your approximate location and automatically display prices in your local currency. This feature:

  • Uses IP geolocation services to determine your country
  • Stores your currency preference in your browser session
  • Allows you to manually change your preferred currency at any time
  • Does not collect precise GPS location data

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your login status and preferences
  • Maintain your shopping cart between sessions
  • Analyze website traffic and user behavior
  • Provide personalized content and advertisements
  • Detect and prevent security threats

You can control cookies through your browser settings, but disabling cookies may limit certain website functionalities.

6. Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

  • Sellers: To fulfill your orders (name, shipping address)
  • Payment Processors: To process payments securely (Razorpay, Stripe, etc.)
  • Shipping Partners: To deliver your orders
  • Service Providers: Who help us operate our website and business
  • Legal Authorities: When required by law or to protect our rights

All third parties are contractually obligated to protect your data and use it only for specified purposes.

7. Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for data transmission
  • Secure password hashing and storage
  • Regular security audits and updates
  • Access controls and authentication
  • Firewall protection and intrusion detection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

8. Data Retention

We retain your personal information for as long as:

  • Your account remains active
  • Necessary to provide our services
  • Required by law or for legitimate business purposes
  • Needed to resolve disputes or enforce agreements

You may request deletion of your account and personal data at any time, subject to legal retention requirements.

9. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Receive your data in a structured format
  • Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact our customer support team.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through our customer support channels.

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